Monday, July 25, 2011

Review of TMS Coventry

Recently had my old Volvo S40 serviced and MOTd at TMS Coventry, the authorised dealer for Volvo in Coventry. Had been thinking of writing a review about their service for while but had kept putting it off.

TMS Coventry is a family owned and run business. I had avoided it because of preconceived notions that as an "authorised dealer and service provider" they would be costlier than the friendly neighbourhood garages. However, I was forced to go to them when I once had a problem with the security system/ central locking and a few garages I visited was not able to fix the problem. I drove down to their garage with my emergency lights blinking all the way from Radford. I was genuinely shocked when the final cost came out to be much less than what I had expected.

However, the next time I visited because of a misfiring engine really put me off. I was happy with the replacement of the ignition coil and fixing the problem. What I was not OK with was the fact that they charged me £19.80 for changing 3 bulbs and included and extra £34.40 labour charge. And they had not even thought of calling me up to check with me.

In contrast my favourite garage in Stoney Stanton, had once changed one of my bulbs and had only charged me £3.

Anyway, I had to go back to them again when I had electrical problems with the car. Ultimately found out that the fault had been caused by some coins (my son's handiwork) in the car radio/ CD player which had caused a short-circuit. However, this time I was quite impressed by their professional service. They sent me an SMS to confirm my booking and also called me up after the work was done.

The total cost for the service and MOT came to £200.83  including £50 for the MOT. This was reasonable considering that I had to pay £185 last year at my local garage. They had to replace a few things including bulbs to rear indicator light. However, this time there were no labour charges for replacing the bulbs.

Here is their address and contact info:

TMS Coventry
510 London Road
Coventry
West Midlands
CV3 4EU

Phone: 08446 626226
Fax: 02476 639362

1 comment:

Auto-Leasing said...

Your review is very nice, realistic and honest. I hope that your car will be alright and if ever there will be car problems, I just hope that the TMS will fix it for you in the future.

/Kristen

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