According to the J.D. Power 2016 Malaysia Sales Satisfaction Index (SSI) Study,SM released recently, Mitsubishi ranks highest in new-vehicle sales satisfaction with a score of 815. Mitsubishi performs particularly well in sales initiation, dealer facility, salesperson, delivery timing and delivery process. Mazda rankssecond (808) and performs particularly well in the deal factor. Nissan and Toyota tie for third at 792.
This study was based on responses from 2,010 new-vehicle owners who purchased their vehicles from August 2015 through May 2016. The study was carried out from February through July 2016.